The aim of setting series annual awards for "China Best Call Center" is to popularizing and promoting idea of customer care in various industries, enhancing Call Center operation management level, establishing professional Call Center criterion system, as well as impelling the development of Call Center industry through all these award evaluation activities.

This evaluation is lead by industry association authorized by China government, and it is the only best Call Center annual grand prize evaluation in China that links up to Asia Pacific Region Call Center Summit. All related Call Center operation organizations that registered for the participation of this evaluation stand the chance to participating in "Asia and Pacific Region Call Center Summit and Award Presenation Ceremony" that will be initiated and organized jointly by Call Center profession associations from 8 various countries and areas in the region.

This honor will be given to the enterprises and personnel that achieve excellent results in Call Center operation management field and to commend their contribution in developing, operating, and enhancing customer management of Call Center enterprise in 2007. Furthermore, it is also to affirm their impelling of customer care concept and developing of management industry in China.

Target Candidates

Call Centers, customer service center, customer support center, customer contact center, customer interaction center, telephone hot line, telephone marketing/sale, telephone service center from various government departments, enterprise units in Chinese administrative division, as well as employees from organization with similar function. The target also includes various outsourcing call service organizations and their employees in Chinese administrative division.

Call Centers registered for participation must base on one connecting platform. Those Call Centers with only one number connection but with distribution in specific places (for example: Mobile 1860 Customer Service Center of ** province), can register for participation as an independent Call Center operation unit.

Award Category

China Best Call Center 2007 (in-house)

The call center has been launched and operating for more than a year and serving its own customer.

China Best Call Center in 2007 (outsourcing)

The call center has been launched and operating for more than a year and providing professional outsourcing services.

China Best Call Center in 2007 (inbound services)

The call center has been launched and operating for more than a year and achieving outstanding performance in call center in-bound service.

China Best Call Center in 2007 (outbound services)

The call center has been launched and operating for more than a year and achieving outstanding performance in call center out-bound service.

China Best Call Center in 2007 (technical support)

The call center has been launched and operating for more than a year and achieving outstanding performance in technical support service.

China Best Call Center in 2007 (with multi-regional management team)

The Call Center has simple telephone number, but operates different call centers across different regions with the unified management.

China Best Newly Founded Call Center 2007

The Call Center has been launched and operating for less than a year and equipped with complete Call Center technology system, management process as well as employee deployment.

China Best Call Center Technology Supplier 2007 (communication / platform /
¡¡integrator / end device / consultation)

The Supplier provides Professional products and services for communication, platform, integration, end device, consultation, etc.

China Best Call Center Manager 2007

Managing staffs in related post that achieve unprecedented innovation in management works, such as: call center operational, technical as well as human resources management.

Evaluation Criteria

Introduction

The evaluation for in-house Call Center will set 100 seats as the boundary guideline and divide into two parts for evaluation.

The evaluation for out-sourcing Call Center will set 200 seats as the boundary guideline and divide into two parts for evaluation.

For more details: Please refer to China Call Center Operation Evaluation System

Participation Procedure

• 1. Fill in "China best Call Center in 2007 Questionnaire" by interested enterprises.
• 2. Fill in "China Best Call Center 2007 Recommendation Form " by members and overseas consultant of CNCCA, consultants of MIICCOS, as well as experts of CCMWorld Group
• 3. Integrating the information from registrants, the enterprises recommended by expert and qualifying the participants.
• 4. Investigation, performance evaluation and interview to the qualified enterprises by evaluation committee
• 5. The local judge panel conducts the field interview and evaluation in the participated enterprises and decide the candidates of winner list
• 6. The international judge panel conducts the final round of evaluation and confirms the finalized winner list.

Time Table

Time	Process	Explanation
April - June, 2007	Sign-up for being candidates of selection activities	3 channels for sign up: 1) Referred by industry experts; 2) Referred by companies; 3) Opt-in sign up
	Candidates hand in the application forms	Applicants can download the application form via website, or calling to CNCC
		中国（亚太）最佳呼叫中心评选报名申请表（企业自建）
		中国（亚太）最佳呼叫中心评选报名申请表（专业外包）
		中国（亚太）最佳呼叫中心评选专家推荐表
June, 2007	Mass market research;
	First round of judging	Evaluate the application form
July, 2007	internal evaluation in candidates' organization by Chinese judge panel	data collection, performance evaluation, and interviews
	Final round of evaluation by Chinese judge panel	confirm the winner list of enterprise and individual
August, 2007	Review of winner list	conduct the seminars and interviews with the winners from the above judging
	Evaluate by international judge panel	confirm the "best in Asia Pacific" award winners
September, 2007	Announce the award and presentation	Conduct the 3rd China Best Call Center Summit 2007 & Award Presentation Ceremony
October,2007	Announce the award and presentation	Conduct the 4th Asia Pacific Call Center Summit 2007 & Award Presentation Ceremony

Remarks

No charge of the participants.