Teleopti 与华为赢得辽宁移动和重庆移动客服排班项目
|Teleopti |2014-01-09
[2013 年 12 月，北京 ] Teleopti ( 北京瑞捷讯科技有限公司 ) 携手华为技术有限公司赢得辽宁移动和重庆客服中心排班系统项目，并在几天前，签署了相关合同。在这两个项目中，瑞捷讯公司负责排班系统的提供与实施，华为将负责平台侧的数据接口。项目的总规模将达到数千坐席规模。
两个客户有基本相似的诉求，期望通过本项目提升运营服务水平，优化排班表并提高员工舒适度。 Teleopti 和华为凭借成熟稳定的应用产品与深入稳定的合作，丰富的项目成功交付经验和强大的咨询专家与本地化的 SERVICE DESK 服务团队，最终在竞争性的方案中胜出，赢得客户的信任和项目交付机会。
Teleopti China News Letter 2013 December
Liaoning Mobile and Chongqing Mobile Customer Service – New WFM Projects for Huawei and Teleopti
(Beijing, December 2013) Liaoning Mobile and Chongqing Mobile , subsidiaries of China Mobile Group, recently signed orders with Huawei and Teleopti for a workforce management (WFM) solution. Teleopti will be responsible for the WFM solution and implementation , and Huawei will be in charge of the platform interface . The total project scope will cover several thousand seats.Both customers want to improve the SLA, optimize s e the schedules and raise their customer service agent’s satisfaction regarding shift balance and fairness. Teleopti and Huawei were chosen as suppliers for these projects for the mature and reliable solution, consistent high project successful rate, strong local consultancy experience and the professional service desk team.
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