Teleopti 携手华为赢得黑龙江电信客服多媒体服务与排班项目
|Teleopti |2013-08-26
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中国北京 —— Teleopti 是全球性解决方案提供商,为大中型联系中心提供人力资源管理与绩效解决方案(通称排班管理)。日前,本公司收到来自 华为技术有限公司的订单,将携手华为为黑龙江电信客服提供排班技术管理方案。该方案不仅适用于传统的电话服务技能队列的排班应用,还将服务于多媒体服务技能队列,而多媒体服务的技术方案由华为提供。
“截至目前,我们已经为国内十多个运营商的客服中心提供了排班应用的解决方案,并帮助客户提升了服务水平和服务效能。我们真切的希望能够快速交付该项目,解决客户的难题,并使黑龙江电信成为有一个满意的中国客户。” Teleopti 的亚太区技术总监作出如是承诺。
Teleopti 公司联系方式
叶城
Teleopti 中国区销售总监
电话 +86 1358 1753587
cheng.ye@teleopti.com
关于 Teleopti
Teleopti 公司是战略性员工与绩效管理解决方案全球提供商,以及电信资费管理解决方案全球提供商。本公司以根据客户要求,开发先进的用户友好型解决方案而闻名。全世界有数百家企业都依靠 Teleopti 解决方案,在实现最佳运营效率的同时,提供最高水平的服务。
Teleopti 于 1992 年成立于瑞典斯德哥尔摩,拥有广泛的伙伴网络。更多信息,请参见 www.teleopti.com 。
Teleopti and Huawei receive order from Heilongjiang Telecom
Beijing, China, 23 August, 2013: Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received yet another order from a branch corporation of China Telecom, Heilongjiang Telecom. Teleopti and Huawei will provide a multi-media customer service solution, which includes Teleopti’s workforce management software, Teleopti CCC. The solution will be used to manage both traditional phone calls and other multi-media customer interactions.
“At present, Teleopti’s workforce management solution is used in more than 10 contact centres in the China operators’ market. The solution helps our customers improve their service level s and operational efficiency. We are confident that that the project delivery to Heilongjiang Telecom will be quick and successful, and that it results in another happy customer in the China market,” says Niclas Haner, Teleopti APAC Technical Director.
Heilongjiang Telecom is part of the China Telecom Corporation. For more information , please click here.
Teleopti Company Contact:
Cheng Ye
Sales Director, China
Tel: +86 1358 1753587
cheng.ye@teleopti.com
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