2010年最佳呼叫中心技术产品–呼叫中心运营管理系统
||2010-11-02
2010年最佳呼叫中心技术产品–呼叫中心运营管理系统
杭州远传通信技术有限公司——呼叫中心运营管理系统
| 来源：客户世界 | 2010-11-02
获奖介绍：
呼叫中心产业已从基础建设时代迈向了运营管理时代。远传技术，作为产业链上的重要参与者，为大中型呼叫中心提供专业的客服管理软件以及咨询服务，更是国内首屈一指的呼叫中心排班服务供应商。远传技术总部设立在杭州，在北京、广州、成都、南宁、哈尔滨设立了分公司及办事处，配备了专业的技术维护和客户服务的队伍，为客户提供管理价值。
远传技术，凭借着多年来在行业应用领域积累的技术和管理经验优势，相继研发出符合国际标准和国内管理水平的软件产品和解决方案。
CCMS运营管理系统一个以呼叫中心人力资源管理为核心的一体化运营管理平台，包含人力资源管理、话务预测和排班、现场管理监控、绩效管理、培训考试、通知管理、积分管理、报表分析等功能，广泛应用于电信、金融、保险、旅游、航空、电力、互联网及电子商务等行业领域，赢得了客户的广泛赞誉。
Brief introduction of the Winning Units: Providing the strongest support for your service stride
The contact center industry has advanced to the era of operation management from the infrastructure time. Utry Tech, as an important participant in the industry chain, is a leading service provider in contact center scheduling, and as well as provides professional customer service management software and consulting services for medium and large size contact centers. Utry Tech is headquartered in Hangzhou, and has branches and offices in Beijing, Guangzhou, Chengdu, Nanning and Harbin, It is equipped with professional technical maintenance and customer service teams, to provide value-added service for customer’s management..
Utry Tech, with applications in the industry over years, accumulated rich experience in technology and management advantage, has been developed software products and solutions conformed to international standards and domestic management level.
CCMS, is a platform for all-in-one operation, which focuses on H.R. management of the contact center, Its main modules are: H.R. Management, Forecast and Schedule, Scene Management、KPI（Key Performance Indicators）,Training & Test, Notice Management, Scoring & Rewards and Statistical Statement, etc. CCMS has been widely used in industries like telecom, finance, airlines, electric power, and Internet. Consequently, it has a good reputation among the above customers.
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