善用客户关系管理(CRM)系统，于经济复苏期扩大市场占有率

||2010-09-08

于经济复苏期间，各企业都希望扩大自己的市场占有率。于2010年，如何保留旧有客户，同时吸引新客户将会成为各企业面对的一大要题。很多公司都希望借着实施CRM系统来达到目的，但只能储存客户数据的CRM，真的足够助你扩大市场占有率吗?还是你真正需要的，是一套更强大的工具，助你达成目标?

作为CRM顾问方案供货商，易宝动力信息有限公司现诚邀你出席2010年9月17日举行的研讨会，藉此介绍如何应用结合CTI (计算机语音集成系统)及CRM的综合方案，助你巩固市场地位。

研讨会重点:
第一节 – 阐述传统CRM系统与结合了CTI的CRM之间的分别
– 提供全面数据分析，多角度透视商业模式
– 跟据分析针对不同的客户群提供精确销售活动
第二节 – 阐述结合CTI的CRM如何有效地吸纳更多顾客
– 主动为长期客户提供信息以增加销售额
– 以自动化多媒体讯息(手机短讯及电邮)，为特选客户提供最新消息及优惠情报。
– 提供24小时客户自助查询服务以增加客户满意度。

活动详情
日期: 2010年9月17日 (星期五)
时间: 下午2:00 – 4:45

地点
The Executive Centre
中环康乐广场八号
交易广场2期5楼

适合参加人士
决策者、信息科技、客户服务及市场推广等相关行业人士
语言:  广东话 配合英文专业名词
名额有限，请从速报名!

联络方法
袁小姐  info@eprotechsoft.com   电话: 3549-6780
Complete your CRM, enlarge your market share in the time of recovery
In the time of economic recovery, every enterprise seeks to enlarge their market share. According to Gartner Executive Programs (EXP) 2010 CIO Agenda survey, “Attracting and retaining new customers will be the fifth biggest business priority for CIOs in 2010.” Most enterprises try to achieve their target by CRM. However, a CRM only logging in customer information can really help achieving the target? Or what you need is actually a more powerful tool?

Epro TechSoft Ltd, as a Total CRM solution provider, now invites you to join our seminar, showing how INTEGRATED CRM with CTI (Computer Telephony Integration) can help to achieve this goal.

Seminar Highlights:
Section 1 – Illustrate the differences between a Traditional CRM and an
    Integrated CRM with CTI
– Generate multi-dimensional view of business through leverage of data & analytics
– Match different campaigns to different target groups

Section 2 – Discuss how the integrated CRM with CTI can generate more customers
Effectively
–  Contact with loyal customers proactively to create new sales volume
–   Bring VIP privilege to members with auto-multi media (SMS,
  email) reminder for latest benefits & news
–   Provide 24x7x365 services to enhance customer satisfaction with Customer Services Hotline.

Event Information
Date: 17 September, 2010 (Friday)
Time: 2:00 – 4:45 p.m.
Location
The Executive Centre,
Level 5, Two Exchange Square,
8 Connaught Place, Central

Target Audience
Decision Makers, IT, CS & Marketing Specialists
Language:  Cantonese with English terminology
Don’t Hesitate, Join us now!!!
Contact
Ms. Sandy Yuen  info@eprotechsoft.com   Tel: 3549-6780

责编：tianwf

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