2009中国最佳呼叫中心：飞翱（上海）商务咨询有限公司

客户世界 | 2015年7月13日 | 文库 | 评论已关闭 | 1601

客户世界||2009-09-10

2009中国最佳呼叫中心：飞翱（上海）商务咨询有限公司

800 TeleServices (Shanghai) Marketing Consulting Co., Ltd.

| 来源：客户世界 | 2009-09-10

所处行业：专业外包
人员数量：1800
所在城市：上海
座席数量：1300
建立时间：1997年
客服号码：均为客户方
网址：www.800teleservices.com

获奖介绍：

成立于1997年的飞翱是专为跨国公司和行业先锋提供外包呼叫中心和顾客关系管理（CRM）解决方案的先驱者。我们提供全方位的顾客服务，通过多种通讯渠道帮助客户识别、获得、保留顾客，从而把顾客的价值最大化。我们是第一个在香港提供24小时电话服务的外包呼叫中心，并将服务推广到整个大中华区域。

我们的业务现已经遍及亚太主要地区，包括香港，上海，大连，台湾和新加坡。我们呼叫中心的经验包括顾客服务热线，拨入和外拨营销，升级服务和回应顾客问询等。目前我们的服务语言包括粤语，普通话，闽南语，英语，日语，德语和法语等。通过提供专业的呼叫中心解决方案，我们在众多行业中已成功实施了400多个项目。我们不仅提供服务，也积极参与客户的决策过程，为重要决策提供增值建议，也有效的解决现有的运营问题。飞翱正是通过这些努力同客户建立了以诚信为基础的合作伙伴关系。

Brief Introduction of the Winning Units:

Founded in 1997, 800 TeleServices are a leading provider of outsourcing customer contact services and Customer Relationship Management (CRM) solutions to multinationals and industrial leaders. We provide our clients with a full range of customer services through multiple channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. We were the first outsourcing company who provided round-the-clock teleservices in Hong Kong and the first company who supported services in the Greater China region.

Right now, we already expanded our operations to major cities in the Asia Pacific region including Hong Kong, Shanghai, Singapore, Taipei and Dalian. Our experiences in the contact center operations including regional customer service hotline, both inbound and outbound sales transactions, escalation and timely response to customer enquiry. Our contact center currently support seven languages including Cantonese, Mandarin, Minanese, English, Japanese, German and French. Through providing first class contact center solutions, we have accomplished over 400 projects over a broad spectrum of industries. We do not only provide service – we participate in the clients’ decision making processes, adding value to their business decisions and solving their operational concerns. This businesses partnership enhances our relationship with our clients, building trust and reliance among each of our clients and 800 TeleServices.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

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