2008中国最佳呼叫中心年度技术产品：恒生电子股份有限公司——HSIPCC IP呼叫中心平台

客户世界 | 2015年7月12日 | 文库 | 评论已关闭 | 1511

客户世界||2008-10-11

2008中国最佳呼叫中心年度技术产品：恒生电子股份有限公司——HSIPCC IP呼叫中心平台

Company profile of HLNDSUN——HSIPCC IP

| 来源：客户世界 | 2008-10-11

获奖介绍：

恒生电子股份有限公司成立于1995年，是上海证券交易所主板上市的高新技术企业。恒生电子本着“专注、专业、创新”的精神，长期致力于行业应用软件及整体解决方案的研发，是国内著名的证券、基金、银行、期货、企业、政府、外包等整体解决方案提供商，中国领先的金融IT服务供应商，中国领先的纯IPCC核心平台供应商及顶级的呼叫中心整体解决方案提供商。全国服务网络分布于28个省、市地区，在日本、美国、香港均设有分公司。拥有一支近2000人的高素质专业队伍。

HSIPCC及其整体解决方案，经过八年的市场锤炼，凭借其高度的产品化、高稳定性、开放的体系架构、多媒体的无缝融合及完美的一站式整体解决方案，市场占有率井喷式提高，特别在大金融领域独占敖头，拥有绝对领先优势，同时在其它行业,如运营商、政府/事业、企业、外包等行业也取得不菲成绩，如：杭州城市信息化统一服务平台、常州数字城管、易才外包、杭州市燃气、杭州市民卡等联络中心项目，系统运营至今，相当稳定，并且其基于软交换技术的纯IPCC核心系统，大大压缩运营成本,受广大用户称赞。

恒生公司将继续立足平台，专注行业，持之以恒，助力中国IPCC产业发展。

Brief Introduction of the Winning Units:

Set up in 1995, HLNDSUN Electronics Co., Ltd. is a high-tech company listed in the main board of Shanghai Stock Exchange. Based on the spirit of “devotion, specialization and innovation”, it has been, for a long time, devoted to the research and development of industry application software and overall solution plan. As the famous domestic supplier of overall solution plan, such as bonds, fund, bank, futures, enterprises, government and outsourcing, it is the finance and IT service supplier leading in China, but also the supplier of overall solution plan of pure IPCC core platform supplier and top calling center leading in China. With a high-quality specialized team of almost 2000, it has set up subsidiaries in Japan, the USA and Hong Kong and its national service network is distributed over 28 provinces, with,

HSIPCC and its overall solution plan, after 8 years’ market tempering, have occupied more and more markets dramatically by means of its highly commercialization, high stability, open systematic framework, seamless merging of multi media as well as its perfect non-stop overall solution plan. It comes the No. 1 especially in the big finance field, and has absolute leading advantages, with outstanding achievements made in other industries, such as operation business, government/institute, enterprises, and outer contract. For example, information uniform service platform of Hangzhou City, Changzhou digital city supervision, Yicai outer contract, Hangzhou gases, Hangzhou citizens’ card and other network central projects have been operating in a steady way. Its pure IPCC core system, based on software exchange technology, has greatly reduced the operation costs, wining praises from different customers.

While continuing to be based on the platform, HLNDSUN company will be devoted to its industry and making efforts, and help speed up China’s IPCC industry development.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

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