2007中国最佳呼叫中心：东软呼叫中心

客户世界|CNCCA |2007-09-15

2007中国最佳呼叫中心：东软呼叫中心

Neusoft Contact Center

所处行业：IT
所在城市：大连、沈阳、成都
建立时间：2004年
人员数量：约340人
座席数量：230
客服号码：——

获奖介绍：

东软集团是中国领先的软件与解决方案提供商，经过16年的发展，东软已在全国40余个城市及欧美、日本建立了分支机构，在沈阳、大连、南海、成都四地建有东软软件园，作为人才培养、ITO&BPO（信息技术外包&业务流程外包）交付中心及研发基地。目前东软拥有12000余名员工，连续三年被评为中国离岸外包服务商之首。

东软呼叫中心是东软软件与服务业务的重要组成部分，拥有丰富的日、韩、英等外语及IT技术人才，并依托自身的培训机构——东软信息学院定制培训所需人才，可以为客户提供中、日、英、韩等各种语言的客户支持、技术支持及咨询服务。同时，遵循COPC、ITIL等国际标准和行业规范，并具备丰富的国际项目实施经验。为保证客户信息的安全，公司成功通过ISO27001信息安全认证。目前，东软呼叫中心在大连、沈阳、成都建立了分布式、支持多种接入方式的客户支持平台，以及可以扩充的、互为备份的良好的基础设施，可以为客户提供多语言、多层次、个性化的服务内容以及灵活的服务方式，充分满足客户持续发展的业务需求。同时，利用东软的整体资源优势，将呼叫中心业务和数据中心(Data Center)、BackOffice等外包业务相结合，从而为客户提供个性化、一站式的外包解决方案。

Brief Introduction of the Winning Units:

Neusoft Group is a leading software & solution provider in China. With over 16 years of development, Neusoft has established a complete sales & service network covering over forty cities across the country and further extended its branches to the United States and Japan. Four Neusoft software parks have been built in Shenyang, Dalian, Nanhai and Chengdu, which serve as bases for R&D, HR training as well as ITO & BPO (Information Technology Outsourcing & Business Process Outsourcing) delivery centers. Neusoft currently has 12,000 employees, and has, for three consecutive years, been the No. 1 offshore outsourcing service provider in China.

As one of the key components of Neusoft software and service offerings, Neusoft contact center, boasting of abundant IT professionals and bilingual talents covering Japanese, Korean, English, Chinese and Cantonese, with the support from its own University through customized training, is capable of providing persified services including customer service, technical support, application service and Helpdesk service in multi-languages. Meantime, Neusoft follows international standards and industrial practices such as COPC, ITIL and has acquired rich international project implementation experience. To ensure the security of customer information, Neusoft has successfully passed ISO27001 information security certification. At present, Neusoft contact center has established distributed platforms in Dalian, Shenyang and Chengdu that allow multi-modes access and has set up expandable, inter-backup infrastructures. This has enabled Neusoft to provide multi-lingual, multi-level, tailored services and delivery models,

which caters to customers’ consistent developing business needs. Meanwhile, by taking advantage of integrated resources, Neusoft combines contact center businesses with outsourcing businesses like data center, back-office, etc to provide its customers with in pidualized, one-stop total solutions.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

责编：admin

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