2006中国最佳呼叫中心:方正科技集团客户服务中心

客户世界|CNCCA |2006-09-14

2006中国最佳呼叫中心:方正科技集团客户服务中心

The Service Department of Founder Technology

所处行业：IT
所在城市：北京
建立时间：1999年
人员数量：150
座席数量：120
服务时间：7*10小时(8：00—18：00)
客服号码：8008101992（售前咨询）；010-82612299（售后服务）

作为国内著名的IT服务商，方正科技所属的服务平台，本着以“客户为中心”的服务宗旨，提出了“关爱无限 完美体验”的服务理念，努力打造“全程服务”品牌，现已成为业界体系完备、独立运作、产品覆盖面广的出色IT服务品牌，并在CCID等权威媒体上屡获殊荣。

方正科技服务平台拥有庞大的服务网络——覆盖全国的30个区域服务管理机构（台湾除外），100多家客户服务中心，近450家授权服务机构和3000余名经验丰富的工程师分布在全国350个主要城市；功能齐全、业内领先的CALL CENTER呼叫中心为客户提供涵盖从售前咨询到售后服务的一体化全程服务，方正科技呼叫中心利用先进的技术平台和CRM系统，通过电话、手机、短信、互联网等多媒体接入搭建方正科技与用户便捷的桥梁;电话服务工程师150名，以专业的水平为方正用户提供最满意的全程服务，实现公司产品和服务的增值，将方正科技呼叫中心打造成为客户关怀中心（Customer Care Center，CCC中心），树立方正口碑，赢得客户忠诚回报。

Brief Introduction of the Winning Units

As the famous service provider in china, adhering to the "customer-oriented" service philosophy, the service department of Founder Technology proposes the service idea of " boundless concern, perfect experience" and concentrates on building brand image of the " life service" with great popularity. The service department of Founder Technology has possessed comprehensive system, the ability of independently operating and widely accessible products. In addition, the service brand has been repeatedly granted special honor by the authoritative media such as CCID.

The service department of Founder Technology owns enormous service network including 30 regional institutions of service management (except Taiwan),100-odd client service centers, almost 450 authorized service departments and 3000-odd experienced engineers all over the 350 chief cities. Be versatile in performance and leading the way in the trade, the call-center of Founder Technology provide customers with integration life service from consulting service Before-sale and the service after-sale. Utilizing the advanced technology platform and CRM system, the call-center forms a bridge that links the company and their customers by multimedia communication such as telephone, mobile phone, short message and internet.150 on-line service engineers concentrate their efforts on providing the satisfied service for our customers. Pursuing the increase in value of the products and the service, and building the Customer Care Center (CCC), the call-center of Founder Technology will spare no effort to foster a good company image and win the long-term confidence of our customers.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

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