2006中国最佳呼叫中心:中国太平洋人寿保险股份有限公司上海分公司客户服务部

客户世界 | 2015年7月12日 | 会员服务 | 评论已关闭 | 1413

客户世界|CNCCA |2006-09-14

2006中国最佳呼叫中心:中国太平洋人寿保险股份有限公司上海分公司客户服务部

Customer Service Center of CPIC Life.Shanghai Branch

供稿：CNCCA | 来源：客户世界 | 2006-09-14

所处行业：保险
所在城市：上海
建立时间：2001年11月9日
人员数量：250
座席数量：250
服务时间：7*24
客服号码：95500

中国太平洋人寿保险股份有限公司是专业经营各类人寿保险业务的全国性股份制商业保险公司，成立于2001年11月9日，总部设在上海，注册资本为19.98亿元。

公司致力于通过持续的产品创新和服务创新，满足客户多方面的需求。公司目前开办险种150余个，覆盖人寿保险、年金保险、健康保险、意外伤害保险等多个领域，公司推出的系列产品深受客户欢迎和市场肯定。公司积极打造专业化、高品质的服务品牌，不断完善95500全国统一电话服务系统和“急难救助服务计划”，认真履行保险责任，切实保障被保险人利益，有效发挥保险的经济补偿、资金融通和社会管理功能，树立了良好的企业形象。2005年，太平洋寿险被中国质量协会授予“全国用户满意企业”；在由《世界经理人》周刊、世界金融实验室发起主办的“世界金融实验室年度大奖”中入选“中国10大最受赞赏的保险公司”。

Brief Introduction of the Winning Units

CPIC Life, a nationwide joint-stock life insurance company specializing in life insurance business of all types, was established on November 9, 2001with its head office based in Shanghai, China. The registered capital of the company is 1.998 billion Yuan.

Products and services are constantly innovated by the company so as to meet various needs of clients. The company currently has more than 150 products covering various fields of life, annuity, health, accidental injury, etc.. The product ranges promoted by the company are warmly welcome by the clients and gain great recognition from the market. The company actively created professional and high-quality brand, continuously improves 95500 uniform telephone servicing system throughout Chinaand the “Emergency Assistance Service Plan”. An excellent corporate image has been established through fully fulfilled insurance obligations, faithfully protecting the benefits of the insurants, and effectively performing the insurance functions such as economical compensation, financing and social management. In 2005, CPIC Life was awarded “Customer-Satisfying Corporation throughout China” by China Quality Association and was listed as “Top 10 Most Admiring Insurance Company” in “World Finance Laboratory Annual Award” initiated and held by the journal World Manager and World Finance Laboratory.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

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