2006中国最佳呼叫中心:中国网络通信集团公司浙江省分公司客户服务中心

客户世界|CNCCA |2006-09-14

2006中国最佳呼叫中心:中国网络通信集团公司浙江省分公司客户服务中心

Customer Service Center of CNC Co. Zhejiang Branch

所处行业：通信
所在城市：杭州
建立时间：2003年7月18日
人员数量：96
座席数量：107(现开设60席)
服务时间：7*24
客服号码：10060

获奖介绍

中国网络通信集团公司（以下简称：中国网通）是中国特大型电信企业，北京2008年奥运会唯一固定通信服务合作伙伴，是国内外知名电信运营商。

中国网络通信集团公司浙江省分公司（以下简称：浙江网通）是中国网通在浙江的唯一运营机构，也是拥有全光纤、全智能的差异化精品通信网络，以新一代的固定电话、宽带互联网、数据专线为基础，为浙江的企业、家庭及个人提供全方位通信服务的新型电信运营企业。

浙江网通全面秉承奥运精神，时刻以“艰苦奋斗、创新发展、团结协作、务实高效”的企业精神激励内部员工，服务广大客户。

企业建有全国统一的阳光服务热线10060，以“24小时聆听，360度回应”为口号，为客户提供业务咨询、业务受理、投诉建议、话费查询等全方位客户服务。

10060采用全省集中的运营模式，分省、地市二级，省中心共建有60个主力服务坐席，集中支撑全省客户服务及服务营销、服务调研项目的开展。除“全省集中运营模式”外，“标准化运营管理体系”及“分级分层服务界面”也是10060运营管理的两大特色。10060阳光热线努力提供全天候的专业服务，随时关注、随时满足客户的每一个通信需求！

Brief Introduction of the Winning Units

China Network Communications Group Corporation is one of the biggest telecom enterprises in China which is the only stable communicational service cooperator of Beijing 2008 Olympic Games, sharing the famous public praise internationally.

China Network Communications Group Corporation.Zhejiang Branch is the only running organizer in Zhejiang province which is the excellent different telecom net with total beam and entire intelligence .It is the new style telecom running enterprise that offers the considerate telecom serve to the companies and households in Zhejiang on the base of new generation of set-phone and internet and data line.  

China Network Communications Group Corporation.Zhejiang Branch encourages the internal staffs to serve all the customers with the Olympic spirit and the company culture hardworking, creating, developing, cooperating and effectively.

They have built the sunshine hot line-10060 in China to offer their customers the consultation, operation, complaints and bill checking with the spirit of “listening for 24 hours, responding immediately.

10060 adopt the way of the whole-province-concentrating that consists of province and city two grades. They have 6000 serving set in the province center which focusing the customer serve and development of sales and survey project. Besides this, they have two other features standardizing running system and layered serving interface.10060 sunshine hotline has been trying to offer the daily professional serve which is paying attention and meeting the communication need of every customer.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

责编：admin

转载请注明来源：2006中国最佳呼叫中心:中国网络通信集团公司浙江省分公司客户服务中心

本文链接地址：http://www.ccmw.net/article/12130.html