2006中国最佳外包呼叫中心:飞翱（上海）商务咨询有限公司

客户世界|CNCCA |2006-09-14

2006中国最佳外包呼叫中心:飞翱（上海）商务咨询有限公司

800 TeleServices

所处行业：外包呼叫及咨询服务
所在城市：上海、香港、台湾、大连
建立时间：1997年
人员数量：1000以上
座席数量：800以上
服务时间：7*24
客服号码：按客户需求而定

飞翱深信沟通的作用，通过同顾客的互动，把良好的顾客关系建立在信任，价值，和优质服务上。他们的成功源自高质量，人性化24小时服务,为顾客提供最新的科技，定制化服务和最佳行业解决方案，并始终关注顾客的需求和服务质量。

飞翱是亚洲CRM领域的先驱，扎根于大中华地区，熟悉亚洲不同的市场和社会文化，拥有丰富的行业经验、区域运营能力和配套服务。飞翱专为跨国公司和行业先锋提供外包呼叫中心和顾客关系管理解决方案，在香港、上海、大连和台北设有据点，能服务多个国家的客户，以多国语言支援当地和区域性的服务。每个据点都在同一个严格的品质控制系统之下营运，确保整个区域的客户都能享受到同一水平的优质服务。飞翱是唯一在每个重要市场都设立运营处的呼叫中心服务供应商，所以不但具有区域性思维和运营能力，而且兼具地方经验和智慧，深入了解当地的商业环境。他们提供的不仅仅是服务，也积极参与客户的决策过程，为其重要决策提供参考建议，有效地解决其现有的运营问题，并且不断为其挖掘潜在客户群，为企业拓展更广阔的商务空间。他们以诚信为基础与众多客户建立长久的合作伙伴关系，并且通过与商业伙伴和员工的共同协作，从而保持公司在核心竞争力上的持续发展。

Brief Introduction of the Winning Units

800 TeleServices believe in the power of communication-reaching people on a personal level to build relationships of trust, value and quality. They feel that success is best achieved through high-quality personal service 24 hours a day, and to offer our premium customer with latest market technology, customized competitive services and best industry practices that are customer focus and quality conscious.

800 TeleServices pioneered the Asian CRM field, deeply rooted in Greater China region with a strong understanding of Asian markets and societies. They have rich industrial experience, regional operation capability and suite of services. They provide outsourcing customer contact centre services and Customer Relationship Management (CRM) solutions for multinationals and industrial leaders. Their presence in Hong Kong, Shanghai, Dalian and Taipei enable us to support multi-national clients at both local and regional level and in multiple languages. Each of these centers operates under a single rigorous quality control system, ensuring that clients receive the same exceptional level of service throughout the region. They are the only contact centre service provider with operation centre presence in each of these crucial markets. They have the capacity to think and act regionally and the in-depth understanding of the local business environment that comes with experience. They do not solely provide service, they participate in the clients’ decision making processes, adding value to their business decisions and solving their operational concerns. In addition, they constantly seek potential customers to our clients so as to bring more business to them. Building trust and reliance enable them to maintain a long-term cooperative relationship with each of their valued clients. Furthermore, through creating business synergy with partners and company employees together enable them to build a dynamic and profitable company that strives for continuous growth in their core competency.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

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