2010中国最佳呼叫中心：好医生医学教育中心客服中心

客户世界 | 2015年7月13日 | 文库 | 评论已关闭 | 1467

||2010-10-27

所处行业   医药卫生行业
人员数量    55
所在城市    北京
座席数量    50
建立时间    2000
客服号码    4008105790    8008105790
网址     www.haoyisheng.com

获奖介绍：“好医生集团”是一家为中国医务人员提供全方位服务平台的企业。依靠在医药卫生领域的十余载深厚积淀和国内最广泛的客户资源，依托多年呼叫中心运营、服务和管理经验，综合好医生对医药卫生领域的深刻理解和行业前瞻规划，好医生在国内首家推出了针对医疗卫生行业的一站式呼叫中心，在提升其自身客户服务能力，改进用户体验的同时，为医药卫生领域的各类企业的产品推广和市场营销提供高效的、灵活的、个性化的服务。好医生呼叫中心融合了融雅博通业务软件、商路通第五代呼叫中心组件及AVAYA智能通信系统等技术。初期规模为100座席，三年内建成500座席的服务规模。

好医生根据企业客户实际需要，量身定制营销方案，分配全国统一的客服号码，筛选特定目标客户，定制语音导航，分配座席组，开展电话回访、调查和营销。拥有医疗、医药领域的专业学历和行业知识的座席代表。

Brief Introduction of the Winning Units: ‘Haoyisheng Group’ is an integrated physician service provider in fields of Medical Education, Medical Information, Medical IT and related services. With over ten years experience in medical field, the widest client coverage, years of operation, service and management experience on call center, in-depth understanding and blueprint in medical field, Haoyisheng established the first medical & healthcare one-stop-service call center in China. By building the HYS call center, HYS aims to provide professional, thoughtful healthcare service for customer as well as efficient, flexible, customized service on product promotion & marketing service for pharmaceutical enterprise.HYS call center adopts the fifth call center technology with Rongyabotong software, Synroute’s middleware, and AVAYA communication system. Currently the scale of HYS call center is 100 service seats and will grow to 500 service seats within 3 years.

HYS tailors the service according to the customer’s demands. Professional service: customer representatives are of professional medical background.

责编：tianwf