2009中国呼叫中心年度技术产品：CC-SCM排班管理软件

客户世界||2009-09-10

2009中国呼叫中心年度技术产品：CC-SCM排班管理软件

Hangzhou Utry Communication Technology Co., Ltd.

获奖介绍：

远传技术，是呼叫中心管理及相关服务领域卓越的解决方案提供商，顾问咨询服务提供商，是浙江省高新技术企业。公司以“追求卓越”和“客户满意”为企业经营理念，致力于提供服务管理的数字化全面解决方案，专注科技创新与客户需求的有机结合。

作为一家高科技企业，远传技术营造了开放、创新、积极的公司氛围，公司目前有顾问咨询、软件研发、市场营销、技术维护、客户服务等专业团队，建立有一整套规范有效的标准化管理体系。远传技术鼓励员工在业务、技术及管理上不断创新，探索服务管理领域的创新思维和模式，为客户创造管理价值。

远传的主要客户：浙江电信、浙江移动、广东移动、深圳电信、东莞电信、浙江联通、江苏电信、江西电信、中国联通集团、中国银行信用卡中心等等。

远传CCSMS排班管理系统——真正适合中国呼叫中心的管理利器！

管理精确化
精确的话务预测、合理的人员规划、报表辅助决策、资源整体规划

管理流程化
支持可定义流程、现场管理电子流、角色权限控制

管理人性化
深谙管理文化、人性化与效率指标博弈、开放式班务轮换设置、顾问式服务

Brief Introduction of the Winning Units:

Utry Tech is a software corporation in Hangzhou, one of the provincial high-tech company which specializing in professional communication management software; call center application development as well as consulting services. Company has contributed in providing the general solution about service management and focusing on the combination between creative technology and client requirement

Utry has established the open, creative and positive environment, at the same time, Utry has a quality R & D team with years of experience in project management and in the profession. Together with the professional consulting team and the long-standing communication and after-sale service mechanism, Utry Tech built a standard management system and encourage the employee making innovation at both operation and technology with the business concept (Utry Tech possesses strong technological creativity to produce software products or solutions that conform to both international standards and Chinese markets.) “Striving, Exploring and Creating”, Utry is drawing on these principles to construct core competence of the corporation. 

Utry CCSMS   The efficient tool for improving call center management

Precision Management
Precise call forecast, reasonable personnel scheduling, report-form assistant policy making, integrative programming of resources

Process Management
Support definable process, on-site managed electronic flow, different role with different authority

Human-oriented Management
Deep understanding of management culture, game between humanity and efficiency indexes, open shift setting, adviser-mode services.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

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