“中国呼叫中心十年”产业发展杰出成就奖：厉朝阳

客户世界|CNCCA |2007-09-21

厉朝阳：深圳平安银行信用卡事业部客户服务部总经理

获奖介绍：

2001年3月进入呼叫中心领域，先后负责组建并管理了两支信用卡呼叫中心团队。

厉先生具备多年知名呼叫中心的管理经验，先后组建了招商银行信用卡呼叫中心及深圳平安银行信用卡呼叫中心。招商银行信用卡呼叫中心为第一家获得五星级认证的呼叫中心，并曾多次获得国内外各呼叫中心奖项，在厉先生的带领下，其先进的服务理念及良好的品牌声誉为银行业乃至整个呼叫中心行业的发展起到了至关重要的推动与促进作用。厉先生始终坚持“以人为本”的员工管理思路，并深入贯彻“客户至上”的服务理念，坚持各渠道的服务质量确保及服务特色创新，为市场开拓赢得最大的客户基础与认可。他是各呼叫中心管理者争先学习的楷模，为中国呼叫中心的进步做出了杰出的贡献。

Brief Introduction of the Winning Units:

Li Chaoyang entered the field of call center in March 2001, and has successfully established and managed two credit-card call centers.

Mr. Li possesses rich experiences in the management of famous call centers, and has set up credit-card call centers for both China Merchants Bank and Shenzhen Ping’an Bank. The call center of China Merchants Bank is the very first that gained the five-star certificate, and is the winner of various call-center prizes all over the world. Under the leadership of Mr. Li, the advanced service principles and the prestigious brand reputation of Merchants Bank call center has essentially impelled the development of the banking industry and even the whole call center industry. Mr. Li consistently embraces the “people first” staff management approach, and firmly implements the service principle of “customer first”. Moreover, he ensures the quality of all service channels and emphasizes on service innovation. Through these methods, he is able to win the widest customer base and recognition to expand the market. The call center managers have been more than willing to learn from him, and Mr. Li has made tremendous contribution to the advancement of the call center industry in China.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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