2007全球呼叫中心标杆报告简介

客户世界|Dimension Data |2007-08-31

2007全球呼叫中心标杆报告简介

Brief Introduction of Global Contact Centre Benchmarking Report 2007

Dimension Data’s Global Contact Centre Benchmarking Report was started in 1997 to address the need to provide relevant information to contact centres the world over. The Report is used by key decision makers and managers in contact centres globally as the de facto industry standard for the management and development of their operations. The Report is now in its tenth year of production with hundreds of participants annually.

Dimension Data公司全球呼叫中心标杆报告首创于1997年，宗旨是为全球呼叫中心提供有价值的信息。呼叫中心管理者和决策人都将这份报告作为他们运营管理和业务发展的参考标准。这份报告至今发行已有10年，每年都有成百上千的读者。

Dimension Data’s Global Contact Centre Benchmarking Report 2007 includes chapters on the following: Best Practice perspectives; Sample Specifications; Strategy and Development; Financial Rationale and Management; Customer knowledge and Management; Performance Measures and Metrics; Processes and Procedures; Organisation and the Technology Environment. Each chapter presents the survey data in easy to read charts and graphs along with expert commentary, analysis and insights on the findings.  

Dimension Data公司2007全球呼叫中心标杆报告包括以下章节：最佳实践视角；标杆规格，战略和发展；财务基本原理和管理；客户知识和管理；绩效测评；流程和步骤以及组织和技术环境。每一个章节都有调查研究的结果，并附有表格说明，专家的评论。

The Global Contact Centre Benchmarking Report 2007 retails for the price of USD 1,500. For more information on participation or ordering the report, please visit ……

2007全球呼叫中心标杆报告每本价值1,500美金。欲知详情，请登录http://www.ccbenchmarking.com/

相关信息：

全球呼叫中心标杆报告主编Cara Diemont女士定于2007年9月18日出席在北京举行的“2007（第三届）中国呼叫中心高峰论坛”并作题为的“Global Contact Centre Benchmarking – Trends and Highlights in 2007”演讲。

《2007全球呼叫中心标杆报告》全本将作为会议现场抽奖礼品同与会佳宾见面分享。注册参加论坛

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