Teleperformance receive“ Service Golden Award”

客户世界 | 2017年11月23日 | 标杆展示 | 评论已关闭 | 1969

2017 China Beijing International Fair for Trade in Services(CIFTIS) with 2017 Smart Service Summit and Matchmaking Conference for International Software and Information Enterprise has been held recently at the National Conference Center, Beijing. Smart Service Summit is the first recognition of the international smart service event. The summit related with a hot theme: New Future of Business: Cognition and Experience. It mainly discusses how enterprises better meet the needs of their customers, or to achieve business upgrading under new technologies such as big data, internet plus, artificial intelligence, and cloud computing. Through this summit, many outsourcing companies make a better connection with their users and directly contributed to the business project. On event site, hold the “China Intelligent Service Golden Award” attracts many enterprises to participate in the competition. Also, Teleperformance China won the”2017 China Intelligent Service Golden Award”

From 2013, there are more than 300 business leaders, officials, authorities, NGO representatives and media participation joined the Beijing trade Fair summit. It also one of the professional brand activities during CIFTIS. CIFTIS is commonly known as the most influential business summit with many famous global or local businesses such as JD, JoyCity, Microsoft, IBM, Pactera etc.

As one of main venue of the 2017 Beijing trade Fair, this summit attracted JD, Red Collar, JoyCity, Baidu, Microsoft, VanceInfo, Wangfujing Group, Hitachi Solutions, Teleperformance China, iSoftStone, Way network, biyer Fashion, Aika Love home technology and other innovative business’s support. Beijing summit is the first international smart service summit, it focuses on how enterprise and government use information technology and ecological concept for service innovation, and use intelligent service to become the growth and sustainable development of strategic engine. The organization committee of the Beijing Summit will work together with all enterprises and build a smart service ecosystem, which will become a platform of value transformation for software, big data, cloud computing, internet of things, artificial intelligence and cognitive computing, computer information technology and application. And the Beijing smart service Summit committees want to become the preferred position of China’s service brands.

This is the first time that Teleperformance China joins the “China Intelligent Service Golden Award “We are honored that we win the “ Service Golden Award “said Mr. Wei Zhenxiong, CEO of Teleperformance China, ” As a global leader in customer service, Teleperformance has been providing professional outsourcing customer service solutions to clients around the world over 40 years. Also,2017 is the 10th year since Teleperformance China established , and continue improving customer service system to provide omnichannel customer service including voice, mail, chat, video, robot chat, social media, and so on. Our CX-lab (Customer Service Experience R & D Center) provides ideal customer service solutions through extensive researches and analyses to understand the habits of our customer every year. At the same time, we also believe that Teleperformance China will consistent its culture to provide best customer services to clients.

“China Intelligent Service Golden Award “is the first recognition for the service economy annual achievement .It aims to encourage enterprises to accept information technologies and modern management theory to improve the quality of service and provide new customer experience to consumers. According to the core value of China Intelligent Service Golden Award：“R & D innovation, organization construction, customer satisfaction, industry promotion, humanistic ecology，China Intelligent Service Golden Award make Scientific rigorous reviews in a “fair just and open” principle.

About Teleperformance:

Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2016, Teleperformance reported consolidated revenue of €3,649 million (US$4,050 million, base on €1=$1.11).

The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.