2009中国最佳呼叫中心：中国万网营销中心

客户世界||2009-09-10

2009中国最佳呼叫中心：中国万网营销中心

HiChina Sales Dept.

所处行业：互联网 
人员数量：243
所在城市：北京 
座席数量：196
建立时间：2000 
客服号码：– 
网址：www.net.cn

获奖介绍：

中国万网成立于1996年，是中国领先的互联网应用服务提供商。万网致力于为企业客户提供完整的互联网应用服务，服务范围涵盖基础的域名服务、主机服务；企业邮箱、网站建设、网络营销、语音通信等应用服务；以及高端的企业电子商务解决方案和顾问咨询服务，以帮助企业客户真正实现电子商务应用，提高企业的竞争能力。

中国万网营销中心以北京总部为中心，遍及上海、广州、深圳、杭州、南京、无锡、武汉、西安、成都、青岛、大连、厦门等12地分公司，中国万网营销人员秉承为客户提供专业的顾问式咨询服务的方式，采用专人负责制，万网的每位客户都拥有自己一对一的专职营销顾问，营销顾问用专业的行业及业务知识为客户提供满足及适合客户需求的网站建设解决方案；营销中心拥有一套完备的销售管理体系，营销人员通过售前、售中、售后的电话回访呼出、客户留言跟进、邮件回复、在线咨询应答等方式与客户建立有效沟通途径，并通过在各地举行定期的大型客户会议，现场演讲、演示、交流与沟通，向广大用户普及宣传互联网知识及应用，提升客户关怀度。同时，部门设有专门的培训师，定期为新老员工进行产品、业务知识及技能培训，不断提升营销顾问自身素质，以更好地为客户服务。

Brief Introduction of the Winning Units:

HiChina was established in 1996, and is one of leading Internet Application Service Providers in China. HiChina has devoted to providing comprehensive and complete Internet application services to business clients. The service ranges from Domain name service, Hosting Services, Enterprises Mail services, Web site construction services, Internet marketing and VOIP services etc., we also provide e-commerce solutions and related consultant services which focus on high end enterprise clients.  Our goal is to work with clients to help them realize the Internet applications that could give them competitive advantages in the market and present the true value to their customers.

HiChina Sales Dept. centered in Beijing headquarter, with 12 branches spread nationwide in Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuxi, Wuhan, Xian, Chengdu, Qingdao, Dalian and Xiamen. We serve the clients with specialists who look after his/her customers in long terms and provide the customers with professional consultative services. Each customer of HiChina has its own specialist who applies his/her knowledge to clarify and satisfy customers’ needs in terms of site constructions and related infrastructure and marketing requirements.  The whole team has established a completed sales management system which can effectively manage both the inbound and the outbound calls from Pre-sales process till the Post-Sales process, in the mean time the system can also monitor and control the online live chat system, email system and online feedback system to build effective communication channels with customers.  The team has regular customers meetings in different cities with the presentations or open courses to spread and deliver Internet knowledge, and express our cares to customers.  The team has its own in-house trainers who dedicate to train and lift the skills of all team members, to make them better and more professional.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

责编：admin

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