2009中国最佳呼叫中心：中国电信股份有限公司广州分公司客服中心

客户世界 | 2015年7月13日 | 文库 | 评论已关闭 | 1395

客户世界||2009-09-10

2009中国最佳呼叫中心：中国电信股份有限公司广州分公司客服中心

China Telecom Corporation Limited Guangzhou Branch

| 来源：客户世界 | 2009-09-10

所处行业：通讯
人员数量：6000
所在城市：广州
座席数量：4625
建立时间：1995年
客服号码：10000
网址：http://callcenter.gznet.com

获奖介绍：

中国电信广州分公司是中国电信集团最大的市分公司，是华南地区的通信中心枢纽，全国三大通信枢纽局、三大国际通信出入口局和因特网三大节点局之一，拥有数十年114查号台以及电信一站式服务热线10000号管理经验。自1999年开始投资建设大型呼叫中心提供外包服务以来，就以做中国实力最强的呼叫中心外包服务提供商为奋斗目标，以让客户尽情享受信息新生活为使命，以追求企业价值与客户价值共同成长为经营理念，为客户提供更完善更优质的服务，让企业能够充分享电信资源，专注自身核心竞争力的发展，创造无限商机！

中国电信广州分公司呼叫中心拥有五个独立的上千座席的大型外包呼叫中心平台，日均呼叫量高达80万次，是全国最大、最先进的外包呼叫中心平台之一。凭借着自营项目号码百事通（原114）、10000号的呼叫中心管理经验和呼叫中心外包实战经验，已成功为超过20个行业的上百家著名跨国企业、国有知名企业及政府部门提供各种层次、多种合作模式的呼叫中心外包服务。

Brief Introduction of the Winning Units:

China Telecom Guangzhou Branch is the biggest branch among other cities of China Telecom Group, it is the communication hub in Southern China, considered as one of the three biggest hubs in China, and it is one of the three international communication inbound and outbound hubs, which have many years of operation experience in 114 number searching and China Telecom "one station" service hotline 10000. Since 1999, they have built large scale of call center providing outsourcing service and struggled to be the most powerful call center outsourcing service provider and enabled customers to sharing the very best of this information age as a mission and pursued the mutual growth of corporation and clients as a operating philosophy.It provides excellent service to customers, ensure our customers would enjoy Telecom resource, concentrate on the core competitive ability, and create unlimited opportunities!

Call center China Telecom Guangzhou Branch has 3 in pidual platform outsourcing with more than a thousand of agents, and its daily call has reached to 800,000 times on average, which can be seen as the biggest and most advanced call center outsourcing platform. With the rich practical experience from self-operating projects such as Best Tone (114), 10000 Call Center and call center outsourcing, it successfully provides varied levels, different cooperation mode of call center service to more than 100 multi-national companies, state-owned companies, and governmental departments, and across 20 industries.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

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