2010中国最佳呼叫中心：友邦保险有限公司中国区电话营商中心

||2010-10-29

2010中国最佳呼叫中心：友邦保险有限公司中国区电话营商中心

China Call Center，American International Assurance Company，Limited

所处行业 金融\保险
人员数量 104
所在城市 上海、广州 
座席数量 90
建立时间 1998年
客服号码 8008203588/4008823588
网址  www.aia.com.cn

获奖介绍：

友邦保险作为进入中国最早的唯一的独资保险公司，深耕中国近二十栽，其国际化、严谨、专业的形象已为大众所熟知。作为公司最重要的服务窗口之一，友邦保险中国区电话营商中心更是秉持“以客为本，传递关爱”的服务理念，致力于通过不断为客户提供用心、便捷和创新的服务，更紧密地吸引和凝聚我们的新老客户，从而为提升公司品牌价值，实现“业界典范，引领未来”的美好愿景而不懈努力。

友邦保险公司于1998年率先开通国内保险业界首个免费服务热线800-820-3588。经过12年的发展，目前友邦在中国区内建立了两个电话营商中心，分别坐落于上海和广州，拥有将近100个人工座席，为友邦中国5家分公司的客户和保险营销员、银行保险服务人员、保险经纪等提供自动语音应答和人工服务，其中人工服务涉及的业务包括各类来电咨询、理赔报备、投诉处理、外拨回访服务、网络销售服务等。

友邦保险集团在中国大陆的发展始于1992年，是第一家获准在中国经营保险业务的外资保险公司，并于同年在上海设立友邦保险上海分公司。目前，友邦保险在中国大陆的业务范围已经扩展到北京市、广东省、江苏省、深圳市。作为第一家将寿险营销员制度引进国内的保险公司，友邦保险一直致力于建立一支专业的保险营销员队伍，并通过多元化销售渠道，为客户提供一系列人寿保险、意外伤害保险和健康保险的产品和服务。

AIA, as the first and only one foreign-invested insurance company, has been delivered service in China for nearly twenty years.  Its international, rigorous and professional image is well known to the public.  Adhering to the concept – "We deliver promise with CARE", Call Center, as one of the most important customer service windows in AIA, consistently provides intention, convenient and innovative services to satisfy customer, endeavoring to enhance the company brand value and achieve the vision "to be the undisputed benchmark" of AIA.

In 1998, AIA launched the first free service hotline 800-820-3588 in industry.  Located in Shanghai and Guangzhou, AIA Call Center has set up over 100 workstations after 12 years of development. It offers interactive voice response and manual service to customers, agents, field coaches for the whole five branches in mainland China, including various business enquiry, claims filing, complaint handling, outbound services and E-business services, etc.

AIA China was the first foreign organization to be granted an insurance license in China. Today, AIA has operations in Shanghai, Beijing, Shenzhen, Guangdong and Jiangsu provinces. As the first insurer to introduce the agency system to China, AIA has established a professional agency force and provides a full line of life, accident and medical insurance products to customers through a multi-channel distribution system.

责编：tianwf

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