Digital Silk Road Consortium Completes Landmark Southeast Asia Tour with High Praise from Participants

Beijing, December 17, 2024 – The inaugural delegation from the Digital Silk Road Consortium (DSRC) has successfully concluded its groundbreaking exploratory tour across Southeast Asia, visiting Singapore, Malaysia, and Sri Lanka from December 7 to December 14, 2024. The tour received overwhelming praise from participants, who lauded its professionalism, meticulous organization, and high-value engagements.
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Participant Insights and Feedback

Participants expressed their satisfaction with the tour, highlighting its impact on refining their understanding of Southeast Asia’s potential as a destination for outsourcing and digital economy initiatives.

One participant shared:
“I am very pleased with this exploratory tour organized by DSRC. First, it corrected my limited perspective on Southeast Asia, helping me recognize the immense potential in the region. Second, the tightly scheduled meetings with targeted partners provided valuable information to objectively decide whether and how to expand overseas. Third, the comprehensive scope covering both ITO and BPO services, with tailored arrangements based on participant needs, deserves high praise.”

Another participant emphasized the tour’s professional value:
“As a first-time participant, visiting Singapore, Malaysia, and Sri Lanka with the DSRC delegation was an incredibly packed and fruitful journey. The associations and companies we engaged with offered strong references to understand policies, markets, and human resources in each country. It was an unparalleled professional business experience that delivered exceptional insights. Kudos to the organizers for their outstanding efforts.”

For Xiaoduo Technology, a company focused on C-end product expansion, e-commerce services, and global HR strategy, the tour offered unique opportunities:
“Through this trip, we gained invaluable information about overseas product agency models, licensing requirements for operating international sites, and global HR strategies. The organizer’s well-structured schedule and precise resource connections demonstrated their commitment to understanding corporate needs, making this a practical and trustworthy initiative.”

A poetic reflection from one participant encapsulated the spirit of the journey:
“To Southeast Asia, a journey we take,
Seeking opportunities, decisions we make.
Strangers once, now friends in our quest,
Three nations traveled, fruitful and blessed.
Across the ocean, a team well-led,
Returning home safely, with new visions ahead.”
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Tour Highlights

Singapore: Hub of Innovation and Connectivity

In Singapore, the delegation engaged with the Singapore Contact Center Association (CCAS) and the Achieve Group. These visits provided the delegation with a comprehensive understanding of the region’s contact center market dynamics, legal frameworks, and financial regulations for establishing operations in Southeast Asia.

The DSRC delegation at CCAS, Singapore

The DSRC delegation at Achieve Group office in Singapore

Malaysia: The Melting Pot of Opportunities

The group’s activities in Kuala Lumpur included site visits to Beyondsoft Malaysia office and the KL Eco City property development. These provided first-hand insights into challenges faced by Chinese enterprises operating overseas and the available solutions.

The delegation also met with the Malaysia Digital Economy Corporation (MDEC) and the Call Center Association of Malaysia (CCAM) to explore Malaysia’s policies supporting the digital economy. With the support of Mr. Charles Yang of the Chinese Chamber of Commerce in Malaysia, the delegation had a taste of local culture while gaining a deeper understanding of doing business in the country.

The DSRC delegation at Beyondsoft office in Kuala Lumpur, Malaysia

Visiting KL ECO CITY property development in Kuala Lumpur, Malaysia

Discussion with MDEC on digital economy opportunities, Malaysia

Sri Lanka: The Emerging Outsourcing Hub

In Colombo and Kandy, the delegation visited seven member companies under Shore Tree Holdings, covering outsourcing sectors such as call centers, software development, compliance audits, legal services, healthcare process outsourcing, and financial services. Additionally, the delegation visited SLASSCOM, attended a business networking dinner, and toured the Orion City IT park and the flagship Port City Colombo project—a key initiative under the Belt and Road Initiative.

Session with SLASSCOM on IT and BPO potential, Colombo, Sri Lanka

Exploring Port City Colombo, Sri Lanka

Dinner with the Sri Lanka team of Shore Tree Holdings

Productive discussions at Shore Tree Holdings member companies

Visiting Shore Tree Holdings member company HRC, a Medical BPO

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A Catalyst for Future Collaborations

Led by industry veteran Robin Feng, the delegation comprised executives from leading Chinese companies, including Pengchuang Digital, a Hong Kong-based BPO, ITO, HRO and cloud communications vendor, Taiying Technology, China’s leading BPO vendor, Xiaoduo Technology, an AI company focused on eCommerce support, and iFlytek, a world-leading AI Solution Provider of Language Exchange & Machine Learning. Participants gained actionable insights and developed meaningful connections, laying a strong foundation for future collaborations.

One participant summarized the sentiment:
“This was not just a business trip but a learning journey that opened our eyes to the immense potential of Southeast Asia. The organizers deserve immense credit for their professional and efficient arrangements.”

Looking Ahead

Encouraged by the success of this tour, the Digital Silk Road Consortium (DSRC) is excited to announce its next delegation, scheduled for March 2025. The upcoming tour will focus on exploring new opportunities in Malaysia, Indonesia, and the Philippines, with an emphasis on fostering partnerships in the digital economy, outsourcing, and regional trade.

The DSRC invites businesses eager to expand into Southeast Asia to join this delegation and gain first-hand insights into these dynamic markets. Participants will have the chance to connect with key stakeholders, including government agencies, industry associations, and leading enterprises.

For more information or to express interest in the March 2025 delegation, please contact info@digital-silkroad.org or call 400-779-7070.

Together, let’s continue to build bridges of collaboration and innovation along the Digital Silk Road.

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