2010中国最佳呼叫中心：中国万网客户服务中心

客户世界 | 2015年7月13日 | 文库 | 评论已关闭 | 1311

||2010-10-27

2010中国最佳呼叫中心：中国万网客户服务中心

HiChina Customer Service Dept.

| 来源：客户世界 | 2010-10-27

所处行业 互联网
人员数量 100
所在城市 北京
座席数量 120
建立时间 2000年
客服号码 售后：400-600-8500 售前：400-600-3456
网址 www.net.cn

获奖介绍：

中国万网成立于1996年，是中国领先的企业网络化服务提供商，提供主机服务、企业邮箱、电子商务、域名注册等整套关于企业上网、网站建设的一条龙服务，帮助广大企业建立自己的网站，进行高质量、低成本的网络营销，实现企业的网络信息化服务。

为了保证万网提供服务的品质，客服中心每年组织客户满意度的调查及客户关怀措施。质控部门对用户的投诉进行全面的跟踪，回访服务不满意的用户，以寻求用户满意度的提高。

总之，中国万网致力于为用户提供先进的、全方位的、多样化服务形式。并把服务质量放在首要位置。万网之所以在竞争激烈的互联网行业中不断发展、进步14年，正是因为他的服务品质得到了广大中小企业的认同。把自己想象成客户，可以知道该如何对待客户；实际当一当客户，可以知道我们的问题在哪里。每个域名都凝聚着客户的品牌和知识产权。每个网站都是客户的心血、荣誉和发展的生命线。万网员工就是以这样的心境来看待用户的重托。万网的客服中心就是伴随着互联网行业的发展与广大消费者共同进步。

Brief Introduction of the Winning Units:

HiChina，founded in 1996, is the leading network services providers for the corporation in China, providing host services, mail hosting , e-commercial business, domain name registration, etc., relating to the whole services for the company to connect to the internet as well as website creation, to assist the company to build up their own website in order to promote website with high quality and low cost, to make the network information-based service.

In order to make sure the quality of HiChina’s services, the customers service center has been organizing customer’s satisfaction survey and the action of taking care of customers. The quality department has been following up the complaining from customers, and feedback to the unsatisfied customers to meet and enhance the satisfaction of them.

Therefore, HiChina is committed to providing the most advanced and persified service, and put the service quality the number one place. HiChina is therefore developing continuously during the most serious competitive environment, and making the big improvement for 14 years, just because its service quality has been acknowledged from middle and big company. Imaging yourself as the real customer, you will know how to deal with and satisfied the customers. Once you put your feet in customer’s shoes, you will find where the question is. Every domain has collect the brand of customers and knowledge authorized. Every website is united with the blood and honor of customers, and their developing life line. Our employees have been treating the customers by this kind of attitude. The center of customers’ service has been making the progress with the development of HiChina and all those customers.

责编：tianwf